Tuesday, June 21, 2005

RFID and Merchandise Returns at Sears

According to a recent InformationWeek article, SEARS is using RFID to improve shipping accuracy and productivity at a merchandise-returns center in Atlanta. The retailer is one of the first to experiment with RFID for returns process.

William Littlejohn, manager of project operations at Sears, says: "We're still in the process of doing the analysis and gathering the data, but we can see a distinct difference between facilities that don't have RFID-enabled shipping processes with those that do."

Intellareturn Perspective: Intellareturn believes this early testing will generate big rewards for return cost reduction and better vendor relations at Sears. We look forward to seeing how this develops and actually expands the use of RFID throughout the operations and customer services at the company.


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